Privacy Policy

The following privacy policy applies to the use of our online offering www.weltladen.bz.it (hereinafter referred to as the "Website").

We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).

1 Controller

Il titolare del trattamento per il rilevamento, l'elaborazione e l'utilizzo dei tuoi dati personali ai sensi dell'art. 4 n. 7 del GDPR è

la Rete delle Botteghe del Mondo dell'Alto Adige
Via Alto Adige 6
I-39100 Bolzano (BZ)
Rappresentante legale: la Rete delle Botteghe del Mondo dell'Alto Adige
tel: +39 366 9821798
email: [email protected]
Mwst.-Nr.: IT 00753100213


Se desideri opporti al rilevamento, al trattamento o all'utilizzo dei tuoi dati da parte nostra in conformità con le presenti disposizioni sulla protezione dei dati, in tutto o per singole misure, puoi indirizzare la tua opposizione al titolare del trattamento.

Puoi salvare e stampare questa informativa sulla privacy in qualsiasi momento.

2 General Purposes of Processing

We use personal data for the purpose of operating the Website.

3 What Data We Use and Why

3.1 Hosting

The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services, and technical maintenance services that we use for the purpose of operating the Website.

In this context, we, or our hosting provider, process inventory data, contact data, content data, contract data, usage data, meta and communication data of customers, interested parties, and visitors to this Website on the basis of our legitimate interests in an efficient and secure provision of our Website in accordance with Art. 6 para. 1 sentence 1 f) GDPR in conjunction with Art. 28 GDPR.

3.2 Access Data

We collect information about you when you use this Website. We automatically record information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store, and use data about every access to our Website (so-called server log files). The access data includes:

- Name and URL of the retrieved file
- Date and time of retrieval
- Amount of data transferred
- Notification of successful retrieval (HTTP response code)
- Browser type and browser version
- Operating system
- Referrer URL (i.e., the previously visited page)
- Websites accessed by the user's system via our Website
- Internet service
- User's provider
- IP address and the requesting provider

We use these log data without assigning them to your person or creating other profiles for statistical evaluations for the purpose of operating, securing, and optimizing our Website, but also for anonymous collection of the number of visitors to our Website (traffic) as well as the extent and type of use of our Website and services, and for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze data traffic, search for and fix errors, and improve our services.

This also constitutes our legitimate interest according to Art. 6 para. 1 sentence 1 f) GDPR. We reserve the right to review the log data retrospectively if there is a legitimate suspicion of unlawful use based on concrete indications. We store IP addresses for a limited period in the log files if this is necessary for security purposes or for the provision of services or billing, e.g., if you use one of our offers. After the order process is canceled or payment is received, we delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have concrete suspicion of a criminal offense in connection with the use of our Website. Furthermore, as part of your account, we store the date of your last visit (e.g., upon registration, login, clicking links, etc.).

3.3 Cookies

We use so-called session cookies to optimize our Website. A session cookie is a small text file that is sent by the respective servers when visiting a website and stored temporarily on your hard drive. This file as such contains a so-called session ID, which allows various requests from your browser to be assigned to the common session. This enables your computer to be recognized when you return to our Website. These cookies are deleted after you close your browser. They serve, for example, to allow you to use the shopping cart function across multiple pages.

We also use persistent cookies to a small extent (also small text files that are stored on your end device), which remain on your end device and allow us to recognize your browser on your next visit. These cookies are stored on your hard drive and delete themselves after the specified time. Their lifespan is 1 month to 10 years. This allows us to present our offer to you in a more user-friendly, effective, and secure way and, for example, to display information on the page specifically tailored to your interests.

Our legitimate interest in using cookies according to Art. 6 para. 1 sentence 1 f) GDPR lies in making our Website more user-friendly, effective, and secure.

There are several macro categories of cookies, which differ in their characteristics and functions:

3.3.1. Technical cookies are divided into three groups:

a) Strictly necessary cookies allow you to browse the Website and enjoy its basic functions. They are usually installed only based on your actions, which consist of a request for services, e.g., access to a reserved area of our Website. These cookies are essential for the use of this Website.

b) Functionality cookies are used to recognize you when you return to our Website and allow us to offer you better and personalized features, such as greeting you by name and remembering your preferences (e.g., your language or region). These cookies collect anonymous information and do not store your actions on other websites.

c) With the help of analytics and performance cookies, we can recognize and count the number of users and collect information about how the Website is used (e.g., which pages are most frequently visited by users and whether the user receives error messages from some pages). This helps us to improve the functioning of the Website, for example, by ensuring that users easily find what they are looking for. For this purpose, we use purely statistical analytical cookies, from us or from third parties. These cookies are used to collect information in aggregated form about the number of users of the Website and the pages visited (e.g., Google AdWords, Google Analytics).

The use of strictly necessary cookies, functionality cookies, and analytical and purely statistical cookies does not require your consent, as they are considered "technical cookies." In any case, you can always set your browser to deactivate these cookies using the browser settings specified below. If technical cookies are deactivated, some functions or features of the Website cannot be guaranteed.

3.3.2. Navigation and Usage Cookies

These are used to ensure normal navigation and use of the Website (e.g., to make a purchase or to authenticate for access restrictions).

3.3.3. Profiling Cookies

Profiling cookies (advertising and targeting cookies) store your visit to our Website, the pages you have visited, and the links you have clicked. We use this information to help us display advertising messages that are most relevant to you and your interests. This information is also used to limit the frequency of ad displays and to measure the effectiveness of an advertising campaign. For the same purpose, we may also share this information with third parties (e.g., advertisers).

3.3.4 Privacy Settings

To manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used and related consents, we use the consent tool "Real Cookie Banner." Details on how "Real Cookie Banner" works can be found at https://devowl.io/de/rcb/datenverarbeitung/.

Legal bases for the processing of personal data in this context are Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we cannot manage your consents.

Here you can change your privacy settings, revoke them, and view your consent history.

Change Privacy SettingsRevoke Privacy ConsentsView Privacy Settings History

3.4 Data for Fulfilling Our Contractual Obligations

We process personal data that we need to fulfill our contractual obligations, such as name, address, email address, ordered products, billing, and payment data. The collection of this data is necessary for the conclusion of the contract.

Data will be deleted after the warranty periods and statutory retention periods have expired. Data linked to a user account (see below) will in any case be retained for the duration of that account.

The legal basis for processing this data is Art. 6 para. 1 sentence 1 b) GDPR, as this data is required for us to fulfill our contractual obligations to you.

3.5 User Account

You can create a user account on our Website. If you wish to do so, we require the personal data requested during login. For subsequent logins, only your email or username and the password you have chosen are required.

For new registrations, we collect master data (e.g., name, address), communication data (e.g., email address), and payment data (bank details) as well as access data (username and password).

To ensure your proper registration and prevent unauthorized registrations by third parties, you will receive an activation link by email after registration to activate your account. Only after successful registration do we permanently store the data you have provided in our system.

You can have a user account that has been created deleted by us at any time, without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact details mentioned in section 1 (e.g., email, fax, letter) is sufficient for this. We will then delete your stored personal data, unless we still need to store it for processing orders or due to statutory retention obligations.

The legal basis for processing this data is your consent according to Art. 6 para. 1 sentence 1 a) GDPR.

3.6 Newsletter

The data requested during the registration process is required for newsletter subscription. Newsletter registration is logged. After registration, you will receive a message at the email address provided, asking you to confirm your subscription ("double opt-in"). This is necessary to prevent third parties from registering with your email address.

You can revoke your consent to receive the newsletter at any time and thus unsubscribe from the newsletter.

We store the registration data as long as it is needed for sending the newsletter. We store the registration log and the shipping address as long as there was an interest in proving the originally given consent, which is usually the limitation periods for civil law claims, i.e., a maximum of three years.

The legal basis for sending the newsletter is your consent pursuant to Art. 6 para. 1 sentence 1 a) in conjunction with Art. 7 GDPR in conjunction with § 7 para. 2 no. 3 UWG. The legal basis for logging the registration is our legitimate interest in proving that the dispatch was made with your consent.

You can undo the registration at any time, without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact details mentioned in section 1 (e.g., email, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every newsletter.

3.7 Product Recommendations

Regardless of the newsletter, we regularly send you product recommendations by email. In this way, we provide you with information about products from our range that you might be interested in based on your last purchases of goods or services from us. We strictly adhere to legal requirements in this regard. You can object to this at any time, without incurring any costs other than the transmission costs according to the basic rates. A notification in text form to the contact details mentioned in section 1 (e.g., email, fax, letter) is sufficient for this. Of course, you will also find an unsubscribe link in every email.

The legal basis for this is the legal permission according to Art. 6 para. 1 sentence 1 f) GDPR in conjunction with § 7 para. 3 UWG.

3.8 Email Contact

If you contact us (e.g., via contact form or email), we process your information to handle the inquiry and in case follow-up questions arise.

If data processing is carried out for the implementation of pre-contractual measures that are taken at your request, or if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 sentence 1 b) GDPR.

We only process further personal data if you consent to it (Art. 6 para. 1 sentence 1 a) GDPR) or if we have a legitimate interest in processing your data (Art. 6 para. 1 sentence 1 f) GDPR). A legitimate interest exists, for example, in responding to your email.

4 Google Analytics

We use Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses so-called "cookies," text files that are stored on your computer and enable an analysis of your use of the Website. The information generated by the cookie about the use of this Website by visitors is usually transmitted to a Google server in the USA and stored there.

This also constitutes our legitimate interest according to Art. 6 para. 1 sentence 1 f) GDPR.

Google has submitted to and certified under the Privacy Shield Agreement concluded between the European Union and the USA. This obliges Google to comply with the standards and regulations of European data protection law. Further information can be found in the entry linked below: https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active.

We have activated IP anonymization on this Website (anonymizeIp). However, your IP address will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On our behalf, Google will use this information to evaluate your use of the Website, to compile reports on Website activity, and to provide us with other services related to Website and internet use.

5 Storage Duration

Unless specifically stated, we store personal data only for as long as necessary to fulfill the purposes pursued. In some cases, the legislator provides for the retention of personal data, for example, in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but not otherwise processed, and will be deleted after the statutory retention period has expired.

6 Your Rights as a Data Subject

Under applicable laws, you have various rights regarding your personal data. If you wish to assert these rights, please send your request by email or post to the address specified in section 1, clearly identifying yourself. Below is an overview of your rights.

6.1 Right to Confirmation and Information

You have the right to clear information about the processing of your personal data.

In detail:

You have the right at any time to obtain confirmation from us as to whether personal data concerning you is being processed. If this is the case, you have the right to obtain free information from us about the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:

1. the purposes of the processing;
2. the categories of personal data concerned;
3. the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations;
4. where possible, the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
5. the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
6. the right to lodge a complaint with a supervisory authority;
7. where the personal data are not collected from the data subject, any available information as to their source;
8. the existence of automated decision-making, including profiling, referred to in Art. 22 para. 1 and 4 GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

If personal data is transferred to a third country or an international organization, you have the right to be informed of the appropriate safeguards pursuant to Art. 46 GDPR relating to the transfer.

6.2 Right to Rectification

You have the right to request from us the rectification and, if applicable, completion of personal data concerning you.

In detail:

You have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

6.3 Right to Erasure ("Right to be Forgotten")

In a number of cases, we are obliged to erase personal data concerning you.

In detail:

Pursuant to Art. 17 para. 1 GDPR, you have the right to obtain from us the erasure of personal data concerning you without undue delay, and we shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

1. The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
2. You withdraw consent on which the processing is based according to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR, and where there is no other legal ground for the processing.
3. You object to the processing pursuant to Art. 21 para. 1 GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Art. 21 para. 2 GDPR.
4. The personal data have been unlawfully processed.
5. The erasure of the personal data is necessary for compliance with a legal obligation in Union or Member State law to which we are subject.
6. The personal data have been collected in relation to the offer of information society services referred to in Art. 8 para. 1 GDPR.

Where we have made the personal data public and are obliged pursuant to Art. 17 para. 1 GDPR to erase the personal data, we, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers who are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

6.4 Right to Restriction of Processing

In a number of cases, you are entitled to obtain from us restriction of processing of your personal data.

In detail:

You have the right to obtain from us restriction of processing where one of the following applies:

1. the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
2. the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
3. we no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of legal claims; or
4. you have objected to processing pursuant to Art. 21 para. 1 GDPR pending the verification whether our legitimate grounds override yours.

6.5 Right to Data Portability

You have the right to receive personal data concerning you in a machine-readable format, to transmit it, or to have it transmitted by us.

In detail:

You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from us, where

1. the processing is based on consent pursuant to Art. 6 para. 1 sentence 1 a) GDPR or Art. 9 para. 2 a) GDPR or on a contract pursuant to Art. 6 para. 1 sentence 1 b) GDPR; and
2. the processing is carried out by automated means.

In exercising your right to data portability pursuant to paragraph 1, you have the right to have the personal data transmitted directly from us to another controller, where technically feasible.

6.6 Right to Object

You have the right to object to the lawful processing of your personal data by us if this arises from your particular situation and our interests in the processing do not override yours.

In detail:

You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on Art. 6 para. 1 sentence 1 e) or f) GDPR, including profiling based on those provisions. We shall no longer process the personal data unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims.

Where personal data are processed by us for direct marketing purposes, you have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

You have the right to object, on grounds relating to your particular situation, to processing of personal data concerning you for scientific or historical research purposes or statistical purposes pursuant to Art. 89 para. 1 GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

6.7 Automated Individual Decision-Making, Including Profiling

You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or similarly significantly affects you.

Automated decision-making based on the collected personal data does not take place.

6.8 Right to Withdraw Data Protection Consent

You have the right to withdraw consent to the processing of personal data at any time.

6.9 Right to Lodge a Complaint with a Supervisory Authority

You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the GDPR.

7 Data Security

We strive to ensure the maximum security of your data within the framework of applicable data protection laws and technical possibilities.

Your personal data is transmitted to us in encrypted form. This applies to your orders and also to customer login. However, we point out that data transmission over the Internet (e.g., when communicating by email) can have security vulnerabilities. Complete protection of data from access by third parties is not possible.

To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 GDPR, which we continuously adapt to the state of the art.

We also do not guarantee that our offer will be available at specific times; disruptions, interruptions, or failures cannot be excluded. The servers we use are regularly and carefully secured.

8 Disclosure of Data to Third Parties, No Data Transfer to Non-EU Countries

In principle, we only use your personal data within our company.

If and to the extent that we involve third parties in the context of fulfilling contracts (e.g., logistics service providers), these will only receive personal data to the extent that the transmission is necessary for the respective service.

In the event that we outsource certain parts of data processing ("processor"), we contractually oblige processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject's rights.

Data transfer to entities or persons outside the EU, other than in the case mentioned in section 4 of this statement, does not take place and is not planned.

9 Data Protection Officer

If you have any further questions or concerns about data protection, please contact our Data Protection Officer: the Network of South Tyrolean World Shops